Front Office Representative

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Job Overview

The employee reports directly to the Office Manager.

Overview: The employee schedules, takes payments, acquires paperwork, updates patient information, and
answers the phone while upholding Rawlins County Dental Clinic’s mission, vision, and core values.

Skills/Abilities:
● Attention to detail
● Exceptional customer service skills including effective written and verbal communication skills to communicate and maintain positive rapport with patients, coworkers, and community members
● Basic to intermediate computer skills
● Ability to work and stay on task without supervision
● Critical thinking skills, resourcefulness, and problem solving skills
● Ability to work in a fast-paced environment
Specific Duties:
● General Front Office Operations
○      Arrives punctually and is dependable – crucial for opening duties
○      Manages office schedule
○      Inputs patient information and documentation
○     Monitors supply levels and informs Office Manager of shortages
○     Monitors petty cash
○     Completes end of day reports as instructed
○     Maintains upkeep of lobby, reception area, and patient restroom
● Patient Management
○     Greets all patients and visitors kindly and courteously
○     Answers, routes, and takes calls professionally
○     Checks in patients per office protocol, administers correct forms, and inputs information into chart
○     Confirms the proceeding day’s appointments
○     Maintains cancellation list(s) and valiantly attempts to fill cancellations
○     Schedules, cancels, and fails appointments (and reschedules as appropriate) and uses office protocol to maximize productivity of provider and staff time
○     Collects and posts payment in person and over the phone
○     Documents sending and receiving of referrals and attachments
○     Process sliding fee scale applications
○     Effectively uses patient communication software (OperaDDS)
● Records and Accounts Management
○     Obtains and inputs personal, medical, dental, and insurance information from patient
○     Complies with HIPAA and other security measures when handling sensitive data
○     Checks in lab cases upon arrival

 

This position is FULL-TIME (32-40 hours per week). Full-time benefits include: health insurance, dental insurance, group term life insurance, paid time off, paid sick/medical time off, 6 paid holidays + 4 floating holiday annually and more!

Company Overview

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Company Details